1. Personal Information We Collect

When you visit our website or place an order, we may collect the following information:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely via third‑party payment providers – we do not store card details)

• Order details and purchase history

• Any information you voluntarily provide (e.g. contact forms, custom order notes)

We may also automatically collect certain information such as:

• IP address

• Browser type and device information

• Pages viewed and interactions with our website

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2. How We Use Your Information

We use your personal information to:

• Process and fulfil orders

• Communicate with you about your orders or enquiries

• Provide customer support

• Improve our products, services, and website

• Comply with legal and regulatory obligations

• Send marketing communications (only where you have opted in)

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3. Sharing Your Information

We only share your personal information where necessary, including with:

• Payment processors (e.g. Afterpay, Square)

• Shipping and delivery providers

• Professional advisers where required by law

We do not sell or rent your personal information to third parties.

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality

• Analyse website traffic and usage

• Improve user experience

You can adjust your browser settings to refuse cookies, however some features of the website may not function properly.

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5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.

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6. Accessing and Correcting Your Information

You have the right to request access to, or correction of, the personal information. To do so, please contact us using the details below.

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7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

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8. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites.

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9. Photos, Testimonials, and Social Proof

We may display photos of our products, customer testimonials, reviews, or feedback on our website and social media platforms for marketing and promotional purposes.

• Product photos may include items created for customers 

• Testimonials or reviews may be shared in their original or edited form for clarity or length.

• If a name is displayed, it will be limited to a first name or business name unless otherwise agreed.

If you do not wish for your testimonial, review, or order-related imagery to be used, you may contact us at any time to request removal.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Oogiya Cookie

info@oogiyacookie.com.au

Oogiya Cookie | Fondant Cookies and Cutters

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